Privacy Policy

Last updated: 29 October 2026

ASA Overseas ("we", "us") runs two services from Delhi, India: ASA Academic (project, thesis and research guidance) and ASA Healthcare (bulk disposable hygiene and protective supplies). This policy explains what information we collect, why, and the choices you have. It applies to this website, our WhatsApp Business number, phone and email.

1. Information we collect

• Details you give us: your name, phone number, email, business or university name, course, and the details of your requirement (for example products and quantity, or project topic and deadline).
• WhatsApp messages: when you message us, or agree to receive messages from us, we receive your WhatsApp name, phone number and the messages and files you send.
• Order and billing details: delivery address, GST number and invoice details needed to supply and bill an order.
• Basic technical data: like any website, our hosting provider may record your IP address, browser type and pages visited in standard server logs.

We do not knowingly collect information from children under 18 without a parent's or guardian's involvement.

2. How we use your information

• To reply to your enquiry and send quotes.
• To process orders, arrange delivery and issue GST invoices.
• To share updates on your order or project, such as quote reminders, dispatch, delivery or draft-ready messages.
• To provide customer support.
• To send occasional offers or product updates, only if you have agreed. You can stop these at any time.
• To meet legal, tax and accounting requirements.

3. WhatsApp messaging

We use the WhatsApp Business Platform, provided by Meta, to talk to our customers. We message you only if you contacted us first or gave us your number and agreed to receive WhatsApp messages (for example by ticking the box on our enquiry form).

• Messages are about your enquiry, quote, order, delivery or project, plus offers only if you agreed to them.
• Reply STOP at any time and we will stop sending you messages.
• We never sell your number or share it with other businesses for their marketing.
• WhatsApp messages are also handled by Meta under WhatsApp's Privacy Policy.

4. Who we share information with

We do not sell your personal information. We share it only when needed to serve you:

• Service providers: Meta / WhatsApp (messaging), our website host, email provider, and courier or transport partners (only the delivery details they need).
• Legal reasons: tax authorities, or when required by law, court order or to protect our rights.

5. How long we keep it

We keep enquiry and chat details for as long as needed to serve you and for up to 2 years after our last contact. Invoices and tax records are kept for the period required by Indian tax law (currently 8 years). After that, we delete or anonymise the data.

6. How we protect it

Only authorised ASA Overseas staff can access customer information. We use password-protected accounts and trusted service providers. No method is 100% secure, but we take reasonable steps to protect your data.

7. Your rights

Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you can:

• Ask what personal information we hold about you.
• Ask us to correct or update it.
• Withdraw your consent to WhatsApp or marketing messages at any time.
• Ask us to delete your data. See our Data Deletion page.
• Raise a complaint with our Grievance Officer (below).

8. Cookies

See our Cookie Policy for how this website uses cookies and similar technology.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest version.

10. Contact & Grievance Officer

For any privacy question, request or complaint, contact our Grievance Officer. We aim to respond within 7 working days.